Thank you for choosing to shop at our website.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
Words that start with a capital letter have meanings defined under the following conditions. These definitions hold the same meaning whether they appear in singular or plural form.
DEFINITIONS
For the purposes of this Return and Refund Policy:
“Company” (also referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to:
DIGITALDREAMS SOLUTIONS LIMITED
Registration Number: PVT-JZUAM3QL
P.O BOX 8020, G.P.O NAIROBI, EMBAKASI DISTRICT, EMBAKASI, AIR PORT NORTH ROAD, ASTROL BUILDING. NAIROBI-KENYA
“Goods” refer to the items available for purchase on the Service, whether tangible or digital.
“Orders” mean a request by You to purchase Goods from Us.
“Service” refers to the Website.
Website refers to the URL accessible from https://codecombatzone.com/
“You” refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER CANCELLATION RIGHTS
Although we are confident you will enjoy our products and goods, we understand that you may want or need to cancel your Order from our Website in certain situations. To exercise your right of cancellation, as described below according to the type of Good, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: support@codecombatzone.com
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
DIGITAL GOODS:
Purchase Of Reoccurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You are entitled to cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will come into effect on the following day of the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or to the Services. The cancellation will not grant you the right to a refund and/or in-store credit for a partial Subscription cycle.
Purchase of One-Time Digital Goods: You are entitled to cancel your Order within 7 days from the purchase, without giving any reason for doing so, by contacting our support at the email mentioned above. If a purchased Digital Good performs not as described on the Website, you may contact our support at any time, and we will examine your claim, and if found justified, we will refund you. Refunds shall not be granted when there is purchase abuse.
Purchase of Digital Services As Digital Goods (Digital Services): Due to the uniqueness and the personal nature of Digital Services, returns and refunds will be conducted on a discretionary basis, and we have the sole and complete discretion to assess cancellation request per case, that will be sent to our support at the email mentioned above. We will consider some key factors such as the Terms of Use and if the Digital Services were executed according to our highest standards. On the other hand, we may consider your misconduct and/or improper use of the Digital Services. Incomplete Order may be canceled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them,whichever is the latest.
TANGIBLE GOODS:
You are entitled to cancel your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
CONDITIONS FOR RETURNS
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
RETURNING GOODS
You are responsible for the cost and risk of returning the Goods to us. You should send the Goods at the following address:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
GIFTS
If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@codecombatzone.com
